Our Vision, Mission, and Values

Vision

Serving the integrated healthcare needs for medical and behavioral health through direct care, education and compassion.

Mission

Personalized care that fosters healthier communities and lives.

Values
RESPECT

  • Pursue diversity and treat every person as a valued individual
  • Recognize differences and embrace the strengths of diversity
  • Treat everyone with a kind, respectful and humble demeanor
  • Take a genuine interest in others that support constructive actions
  • Listen actively to fully understand
  • Value the opinion/input of others

SAFETY

  • First consideration for every decision and action
  • Pause to identify and address hazards before incidents occur
  • Believe that positive safety outcomes is a true reflection of our actions, attitudes, and beliefs
  • Actively listen to our patients, employees, and visitors to achieve a safe environment and patient satisfaction
  • Reflecting; our approach to learn from our mistakes (genuine, humble and honest)

INTEGRITY

  • An acknowledgement of our personal and ethical responsibility to take just and honest actions
  • Let our actions foster a sense of trust, honesty and dependability
  • Take responsibility for our words and actions whether right or wrong
  • Convey a shared conviction to do our best to advance the value of the organization
  • Show honest support for those in need

EXCELLENCE

  • To provide a superior experience with every contact
  • Deliver the best care and communication to patients and their families
  • Anticipate patient needs and deliver with a personal touch
  • Exceed performance through best practices and continuous improvements
  • Ensure that seamless handoffs and coordination are standard practice
  • Pure determination to deliver the highest quality and value possible through simple, easy and relevant solutions

TEAMWORK

  • The collective sharing of knowledge and collaboration of talents to yield creative and effective solutions
  • Engage stakeholders and consider their opinion and ideas
  • Collaborate with other departments to better serve patients and each other
  • Communicate clearly and concisely, listening and providing constructive feedback
  • Be trustworthy and dependable
  • Understand the common goal and contribute towards its completion

SERVICE

  • Exceptional service shall be the foundation of our actions
  • Acknowledge others by name and greet them with eye contact and a smile
  • Be compassionate, sensitive and responsive to needs and concerns
  • Demonstrate courtesy, respect, and kindness
  • Provide encouragement and positive reinforcement
  • Pursue innovation and technology in our service culture
  • Let ideas challenge our desires to continually deliver exceptional service
  • Seek partnerships that elevate our service and values